Optimizing Oman Airline Performance: The Critical Role of Airline Infrastructure and Passenger Comfort

Abstract

Oman has significantly invested in modernizing its aviation sector, notably through upgrades to Muscat International Airport and Oman Air's fleet, reflecting a strategic push for sustainable development. However, challenges remain, particularly the gap between rising passenger numbers and slower improvements in infrastructure efficiency and passenger services. The purpose of the study is to ascertain how airline infrastructure affects airline performance in Oman. Moreover, describe how passenger comfort affects Oman Airlines' performance. Furthermore, address the following query: How does Oman's airline infrastructure affect its operations? What potential effects might passenger comfort have on Oman's airlines' performance? The quantitative research approach with a positive paradigm is used in this study. Statistics obtained by administering surveys to travelers at Oman's airports using a five-point Likert scale. The sample method used is purposive and sample size was 162 respondents. The results demonstrate that infrastructure, passenger comfort, and airline performance are positively correlated. According to a regression study, these characteristics have a major impact on airline performance.